Clocktower Cars UK takes lost property seriously. Items left in vehicles are collected and stored securely at our office for 30 days.
Found items are logged with description, date, and passenger details (if known). Contact us within 7 days for best recovery chances. Small value items under £20 may be donated after 14 days.​
Submit claims via phone (01372 727 272), email (info@clocktowercarsuk.com), or our website form with:
Booking reference or journey details
Item description and approximate value
Contact information
We’ll search our lost property log and contact drivers if needed. Recovery fees (£10+) apply for collection. No liability for perishable/valuable items (cash/jewelry).​
No storage guarantee beyond 30 days
Identification required for high-value claims
Non-recoverable items (perishables, hazardous materials) are disposed immediately
Claims processed within 48 hours; expect email updates. Our team strives for 95% recovery rate within 72 hours.
