Wheelchair Accessible Transport Across Surrey & South West London

Comprehensive Surrey Coverage: Towns & Postcodes We Serve

West Surrey & Guildford Borough

Guildford (GU1, GU2, GU3, GU4)

• Royal Surrey County Hospital – Primary acute hospital serving Guildford, Woking, and surrounding areas
• St Luke’s Cancer Centre – Specialist oncology facility with full wheelchair access
• Milford Hospital – Rehabilitation and elderly care with accessible wards

Godalming (GU7, GU8)

• Haslemere Hospital – Community hospital with wheelchair-accessible rehabilitation services
• Milford Hospital – Accessible elderly care and rehabilitation
• Local GP surgeries – All major practices in Godalming, Farncombe, and Busbridge have wheelchair access

Cranleigh (GU6)

• Cranleigh Village Hospital – Minor injuries unit with wheelchair access
• Community care centres – Accessible adult day services

North Surrey & Elmbridge Borough

Weybridge (KT13)

• Weybridge Community Hospital – Outpatient services with wheelchair access
• Stompond Lane Medical Centre – Accessible GP practice

Camberley (GU15, GU16)

• Frimley Park Hospital – Major acute hospital with comprehensive wheelchair accessibility
• Camberley Health Centre – Accessible primary care facility

Esher & Claygate (KT10)

• Accessible medical practices, pharmacies and community facilities with disabled parking and ramps

South Surrey & Reigate and Banstead

Reigate (RH1, RH2)

• Reigate Community Hospital – Minor injuries and outpatient services with wheelchair access
• Reigate Hill Day Centre – Accessible day services for elderly and disabled

Dorking (RH4, RH5)

• Dorking Community Hospital – Accessible outpatient and rehabilitation services
• Denbies Wine Estate – Wheelchair-accessible tours and events (ramp access to main facilities)

East Surrey & Tandridge District

Oxted (RH8)

• Oxted Health Centre – Accessible GP practice with disabled parking
• Accessible community day centres and social care facilities

Caterham (CR3)

• Caterham Dene Hospital – Accessible community hospital
• Redehall Day Centre – Wheelchair-accessible day services

Epsom & Ewell (KT17, KT18, KT19)

• Epsom Hospital – Full wheelchair accessibility across all departments
• Epsom & Ewell Day Centre – Accessible adult day services
• St Helier Hospital (SM5) – Major acute hospital with comprehensive wheelchair access

Wheelchair Accessible Services We Provide

Hospital & Medical Appointment Transport

Regular Appointment Services:

• Dialysis sessions – Regular transport to Royal Surrey County Hospital renal unit (GU2)
• Oncology treatment – Transport to St Luke’s Cancer Centre (GU1) and Frimley Park oncology department
• Outpatient clinics – All hospital departments including cardiology, orthopedics, rheumatology
• Diagnostic scans – MRI, CT, X-ray appointments with wheelchair-accessible waiting areas
• Dental appointments – Accessible dental practices across Surrey

Features:

• Door-to-door service from your home to hospital entrance
• Assistance from driver to hospital reception (if required)
• Waiting during appointment for return journey
• Flexible timing for unpredictable clinic overruns
• Patient escort can travel at no extra charge

Airport Transfers for Wheelchair Users

Heathrow Airport (TW6)

• Coverage: Epsom (KT17-19), Chessington (KT9), Kingston (KT1, KT2), Surbiton (KT6)
• Services: Wheelchair-accessible drop-off at all terminals; assistance with Special Assistance booking; coordination with airport wheelchair services; return collection from designated pickup points

Gatwick Airport (RH6)

• Coverage: Reigate (RH2), Redhill (RH1), Horley (RH6), Dorking (RH4)
• Services: Accessible transport to North and South Terminals; liaison with airport assistance team; wheelchair-accessible parking bays; help with check-in and security navigation

Luton, Stansted & London City

• Luton (LU2): Accessible transport from Weybridge, Chertsey, Addlestone areas
• Stansted (CM24): Long-distance accessible transport from Kingston, New Malden, Worcester Park
• London City (E16): Executive wheelchair accessible transport for business travellers

Airport Special Assistance:

• We coordinate with airport Special Assistance teams
• Help with pre-booked assistance arrangements
• Transport to/from aircraft door (where airport facilities permit)
• Assistance with luggage and mobility equipment

Day Centre & Social Care Transport

Surrey County Council Day Centres:

• Epsom & Ewell Day Centre (KT19 8DN) – Monday-Friday transport for elderly and disabled
• Guildford Adult Learning Centre (GU1 4AF) – Accessible education and social activities
• Reigate & Banstead Crossroads Care (RH2 7AN) – Carer respite and day services
• Woking Day Centre (GU21 6EE) – Social activities, lunch club, and support services

Private Care Homes:

• Regular transport for residents to medical appointments, family visits, shopping
• Flexible scheduling to match care home routines
• Assistance with boarding from care staff if required

Community Transport & Partnership Work:

• We complement community schemes such as Dial-a-Ride and Hospital Hoppa, providing extra capacity and out-of-hours cover
• We work with families and social workers to create reliable, long-term transport plans

Shopping & Social Outings

Shopping Centres with Wheelchair Access:

• The Ashley Centre (Epsom, KT18) – Level access, disabled parking, accessible toilets
• Guildford town centre & Friary Centre (GU1) – Lifts, ramps and wide aisles
• Camberley town centre (GU15) – Accessible high street shops and The Square shopping centre
• Reigate town centre (RH2) – Accessible shops around the High Street and market
• Woking town centre (GU21) – Accessible Peacocks Centre and Wolsey Place

Supermarkets:

• Tesco Extra (Epsom, KT19) – Wheelchair accessible with motorised scooters
• Sainsbury’s (Guildford, GU2) – Accessible store with disabled parking bays
• Waitrose (Godalming, GU7) – Accessible store layout and wheelchair-friendly aisles

Garden Centres & Attractions:

• RHS Garden Wisley (GU23 6QB) – Full wheelchair accessibility, accessible cafe and toilets
• Winkworth Arboretum (GU8 5AF) – Accessible woodland paths and visitor centre
• Polesden Lacey (RH5 6BD) – Wheelchair access to ground floor and gardens

Emergency & Urgent Transport

24/7 Emergency Wheelchair Accessible Transport:

• Hospital admission transport when ambulances are unavailable
• Care home emergency transfers to hospital
• Urgent medical appointments requiring immediate transport
• Family emergency visits when a relative is hospitalised

Typical Response Times:

• Epsom area: 20 minutes
• Guildford/Woking: 30 minutes
• Reigate/Redhill: 35 minutes
• Camberley/Farnborough: 40 minutes

Wheelchair Accessible Vehicle Specifications & Safety

Vehicle Dimensions & Capacity

Internal Dimensions:

• Width between wheel arches: 850mm minimum (accommodates most standard wheelchairs)
• Internal height: 1500mm (suitable for most wheelchair heights)
• Ramp width: 800mm (manual wheelchairs) or 900mm (powered)
• Ramp angle: Maximum 12 degrees for safe self-propelled access

Weight Capacity:

• Wheelchair passenger: Up to 150kg (including wheelchair)
• Additional passengers: 2-3 seated passengers plus wheelchair user
• Luggage capacity: Accessible storage for shopping, medical equipment, or luggage

Safety Equipment & Standards

Wheelchair Tie-Down and Occupant Restraint System (WTORS):

• Four-point securement system – Two front and two rear tie-down straps
• ISO 10542-compliant wheelchair restraints with dedicated anchor points
• Lap and diagonal seatbelt for wheelchair user
• Independent testing every six months by certified engineers

Vehicle Safety Features:

• PAS 2012 compliance – UK standard for wheelchair accessible vehicles
• Emergency exit procedures – Rear door emergency release and evacuation plan
• First aid kit and fire extinguisher accessible from wheelchair position
• GPS tracking with emergency alert button in all vehicles

Driver Safety Checks:

• Pre-journey inspection – Ramp operation, restraint integrity, vehicle cleanliness
• Post-journey inspection – Restraint system check, damage reporting
• Six-monthly service – Enhanced WAV service including WTORS testing

Accessibility Features

For Passengers:

• Low-floor entry minimises ramp angle
• Manual ramp operation (no reliance on power systems that could fail)
• Internal grab handles positioned for wheelchair users transferring to seat
• Non-slip flooring throughout vehicle
• Contrasting colour edges on ramps and steps for visual guidance
• Adequate internal lighting for safe boarding and alighting

For Companions:

• Fold-down seats for carers or family members
• Easy communication with driver
• Assistance with folding manual wheelchairs if passenger prefers to transfer

Driver Training & Assistance Standards

Specialist Wheelchair Taxi Driver Training

All Clocktower Cars wheelchair taxi drivers complete a comprehensive training programme:

Core Modules:

• Disability awareness and etiquette – 8-hour course covering physical, sensory, and learning disabilities
• Manual handling and safe assistance – Practical training in wheelchair maneuvering and transfers
• WTORS operation and safety – Manufacturer-certified training on restraint systems
• Emergency evacuation procedures – Simulated emergency scenarios for wheelchair users
• Safeguarding vulnerable adults – Enhanced DBS check and safeguarding certification

Assessment:

• Practical examination – Demonstrating safe wheelchair loading, securing, and passenger assistance
• Theory test – Disability rights, vehicle regulations, and assistance protocols
• Annual refresher training – Updates on new equipment, regulations, and best practices

Assistance We Provide

Boarding & Alighting:

• Ramp deployment and stability checks
• Wheelchair positioning and alignment
• Secure tie-down application and tension adjustment
• Seatbelt fastening assistance
• Transfer assistance (if requested and safe to do so)

During Journey:

• Regular checks on comfort and restraint security
• Communication about journey progress and estimated arrival
• Assistance with ventilation, heating, and window controls

At Destination:

• Safe ramp deployment
• Wheelchair unlocking and positioning
• Assistance with exit and transfer to destination
• Help with unfolding manual wheelchairs (if transferred to seat)

What We Cannot Do:

• Lift passengers (health & safety regulations)
• Provide medical care beyond basic first aid
• Leave passengers unattended if they lack capacity and no carer is present

Booking Your Wheelchair Accessible Taxi

Multiple Booking Options

• Phone: 01372 747747 – speak directly to our accessibility team
• App: iOS & Android apps with wheelchair-accessible vehicle selector
• Online: Accessible booking form with wheelchair requirements section
• WhatsApp: Message with your pickup, destination, and wheelchair type
• Email: Ideal for regular bookings, dialysis schedules, or complex itineraries

Information We Need

When booking, please provide:

• Wheelchair type (manual, powered, size, weight)
• Passenger weight (including wheelchair) for vehicle allocation
• Assistance needs (boarding help, transfer assistance, carer travelling)
• Medical requirements (oxygen, specific positioning, post-surgery needs)
• Journey purpose (hospital appointment, social outing, airport transfer)

Regular Journey Setups

For recurring journeys (dialysis, day centre, weekly appointments), we can:

• Set up fixed schedules with the same driver for consistency
• Allocate a dedicated vehicle for your specific wheelchair type
• Provide monthly invoicing for easy payment management
• Send SMS reminders the day before each journey

Pricing & Payment Options

Transparent Pricing Structure

Standard Journeys:

• Local trips (within 5 miles): typically £18–£28
• Hospital appointments: £22–£35 depending on distance
• Cross-county journeys (Epsom to Guildford, Reigate to Frimley): £40–£60

Specialist Services:

• Airport transfers: £65–£95 depending on terminal and assistance needs
• All-day hire (4–8 hours): £180–£280 with driver on standby
• Emergency call-out: Premium rate with guaranteed response time

Discounts Available:

• Regular booking discounts for recurring appointments
• Public sector partnerships (NHS, councils, care charities)
• Carer travels free – No charge for essential carers accompanying passengers

Payment Methods

• Cash – Paid directly to the driver
• Card – Secure payment in-vehicle, via app or online
• Invoice – Monthly billing for regular users, care homes and agencies